All correspondence will be conducted via e-mail in this way until the issue has been solved. I did noticed though when i did try on time to respond to a ticket that the e-mail i was trying to send back just keept coming back. They get back to you right away if not within 24-48 hours but no matter what they always get back to you. As a result, the wait times can be different from day to day. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. “What happens when I contact support for help?”. Very useful ^-^ If you see me on the game, feel free to add me! See questions about Clear. Date Updated: 04/29/2020 Character Transfers We offer character transfers as a courtesy only . 2) Ensure you are using the latest version of Chrome. Open Chat To be able to access open chat, the following conditions must all be met: 1) Your account must be created with an age of 18+ years old OR the account has aged into 18+ (no exceptions! Troubleshooting. I just used this to see how long I was muted… good news, only 5 days left! Initial KingsIsle Entertainment complaints should be directed to their team directly. 1 month ago. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. To start viewing messages, select the forum that you want to visit from the selection below. The above graph reflects the response times collected for kingsisle.com. To start viewing messages, select the forum that you want to visit from the selection below. Complaint: [redacted] I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to … Just pick on their name in the dialogue box. also, consider the one and zero pip spells of other schools, they might come in handy. Please don't submit any … The next person in line will inevitably have to wait a little longer for their turn if this happens. I also like their philosophy on hiring - they do not fire all of their developers once a game launches. I’ve had great experiences with KingsIsle customer support. Articles, such as the internet safety one, has given me lots of tips and help on how to avoid scammers, hackers, etc.! The above table reflects the uptime history for kingsisle.com. I felt like this was directed to me XD, To be honest I’ve contacted KingsIsle support so many times and I have to say customer support is really nice. . Referring back to the grocery store analogy, when a person has a lot of items in their basket, it takes longer for them to checkout. We received so many amazing entries…. KingsIsle Entertainment are the creators of Wizard101 and Pirate101. “I received my confirmation e-mail. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Many players already know how to contact KingsIsle Support for assistance, but what exactly happens when you ask for help? I did not feel like this was a typical start-up, where you have the opportunity to advance if … If kingsisle.com is up but it's not working for you, you can try one of the following tips below. Change ). Be sure to include the following: Username(s) *do NOT include passwords; Character name (if applicable) *add level & school if all named same ok, and for issues that customer service does not resolve? The lower the response time, the better. Sincerely, Kathleen . Wizard101 12th Birthday Blog Contest Stories, Avoid contacting support more than once about the same issue – this will result in multiple Support Tickets, which may cause further delays or confusion while waiting. To date, that request has gone unanswered. pirate101(not responding) hello kingsisle I am reporting this not responding thing that happens to me very often every where I go it always happens my game freezes and says pirate101 (not responding) its getting out of hand now is there anything you can do to fix this problem please because its really slowing me down so please help me You can find contact details for KingsIsle Entertainment above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Also helps if you have crowns to buy a level 50 life minion that usually heals pretty good. This should work on Internet Explorer, Firefox and Chrome. Today Chad Hodgson from Customer Service explains the process for us, and has some helpful tips to keep in mind when trying to contact Support. Thanks! Similarly, the players who have been waiting the longest in the queue are helped first. I love wizard101 and pirate101. This confirmation lets you know that the KingsIsle Support staff has received your message and that a reply will be forthcoming. Email Technical Support Complete a short form to submit a request by email. The WoT scorecard provides crowdsourced online ratings & reviews for kingsisle.com regarding its safety and security. If you need to update the Support Ticket with additional information, all you  need to do is reply to the e-mail that you received from KingsIsle Support. Call Technical Support Monday-Friday 6 a.m.-6 p.m. PT +1 (800)435-0640 (Closed) Resources. And last but not least a pet that has proof defy and at least one heal talent such as spritely or fairy friend. Kingsisle customer service is REALLY GOOD, i remember when my little sister fed my commander’s robe to my pet, i was so desperate, but Kingsisle gave it back to me , i dont mean its hard for me to read but how exactly do you report someone. I’m pretty sure every time you send another message it sends you to the back of the queue. ❤ you guys ^_^, All of these details might be added to w101, I thank all of you Wizard101 helpers!! I have to applaud the Kingsisle Customer Service. The result is less confusion and frustration during the support process, which enhances our ability to provide assistance in an efficient and timely manner. Re: Not getting any support/response from KingsIsle? you may try an alternate DNS service, such as. To provide the best care for kids, children’s hospitals rely on donations and community support, as Medicaid and insurance programs do not fully cover the cost of care. Their profile should show up in the friends list area. Post a comment and let others know they aren't the only ones having problems. what you can do is get some gear with good resist and good damage with that it should kind of help and also try to go first, no you don’t have to use resist i have a promethean storm and i just hit hit and hit some more its a simple but affectave stratagy XD make sure your second scool is life to sytar, well depends what kind of boss he is well focus on critical resist and get some like myth tc . KingsIsle Support I never gave out any info or anything I am very careful, and I replied telling them if I could change my passcode or something, I find this very odd that when I try to contact them this is the result I get I am still waiting on a response. P.S., can you do a multi-player game that has to do with anime, and has gods and goddesses in it? ( Log Out /  Is kingsisle.com down for you? I have been working at KingsIsle Entertainment full-time Pros Meeting some of my co workers was the best experience, they had a passion for pirate101, as did I, that warmed my heart Sometimes we can respond faster than 24 hours, but there are also infrequent cases where the wait times are longer than expected. The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. With so many players enjoying KingsIsle games, there are sometimes a lot of requests for assistance! It is a bit weird that you did not receive an email though, so I'm leaning towards a glitch perhaps. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KingsIsle Entertainment Customer Service. thanks for all our help and now I know what’s involved. Here are some things to keep in mind when contacting support: Chad Hodgson An important part of that is providing a safe environment for our young players, and that’s a responsibility we take seriously. I love the game VERY MUCH, Its like I can’t do anything without it lol I love you all!!!!! Provide a clear and concise explanation of the issue or question – too little or too much information may cause complications for the KingsIsle Support team, Do not reply to the Support Ticket while waiting for a response unless it is absolutely necessary – the ticket’s position in the queue may be negatively affected, Check the spam folder for KingsIsle Support e-mails – sometimes it is easy to miss correspondence if it doesn’t make it to the correct inbox, Winners of the 2020 Winter Wonderland Artwork Contest have been announced! Change ), You are commenting using your Facebook account. Thanks for being so awesome! and i can’t defeat the boss, you could just focus your gear on resistance to whatever school he is and then he can’t harm you that bad. I’ve always had great experiences with the support team at KingsIsle. KING SUPPORT. Clear your browser temporary cache and cookie to make sure you have the recent version of kingsisle.com. If you are still experiencing issues, please contact our support team via the form at the bottom of this page. Limit 1 per account. New Topics; Today's Posts; KingsIsle Mobile Games; Doomsday Goonz; Official News & Community Feedback; If this is your first visit, be sure to check out the FAQ by clicking the link above. malechite138 Member Uncommon Posts: 4. This is the KingsIsle Entertainment company profile. . Okay, here begins my personal experience with kingsisle. Questions about a Kingston product you already own? You may have to register before you can post: click the register link above to proceed. I have an Idea on how you can get far more people interested in this game.Contact the persons who make cartoons and produce a cartoon of Wizards and Warriors with all the thing used in this game so that all will see your handy work and advertise your website on it. All I can say is wait and … For all the hardwork you guys do their. Contact Technical Support. To that end, we’ve implemented features specifically designed for … If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at support@wizard101.com. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. Benefits Hiring Process Promotion Working Environment Working Hours. Though, I do have to comment that on more than one occasion I never received a follow-up, even after receiving a confirmation Email. We're here to help. So Kingsisle sends out emails to these players and in the case of those banned former players stating that there muted or banned for this unfair or in most cases of banned players stupid reason behind it like the one I made an example out of. I just adore anime and manga to death, and I would love to have an account on an anime game that I can actually play on that’s my age! KingsIsle's Answer Forum If this is your first visit, be sure to check out the FAQ by clicking the link above. You Know You're A Wizard101 Player When... From All of Us at KingsIsle, Happy Holidays! Thanks for all your support! What’s next?”. It was not up when I got back on this morning. Email. Thank you, sometimes I have problems with my stuff i’ll think of this when i need help. All player inquiries are delivered to the KingsIsle Support team in the form of a Support Ticket. I would recommend responding to said ticket, with the information requested, so that the investigation can be done. Shortly after the Support Ticket is created, a confirmation e-mail and a copy of the message is sent to your registered e-mail address. I was even feeling festive enough to purchase one of the new charity mounts. 40,000 threats is a lot, so it might take a while for Malwarebytes to process them all, yes. ‎Download apps by KingsIsle Entertainment, Inc., including WizardBlox, Grub Guardian, Rise & Destroy, and many more. Ask a question. Thank you. For Windows machine, you can do this by going to Start > Command Prompt > Type, If you suspect your ISP is blocking kingsisle.com. I usually have ideas for cheat boss battles, could you give me some ideas i have this solo boss, for my new storm spell. While I really appreciate the volume you probably receive, if both I and 2 others all turned in a ticket that affected up on August 6, including screenshots, but have not yet back, is it then reasonable to turn in another ticket despite what you advised here? The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. Thank you for explaining your support process. Our web team has tested this and it is working for them from Chrome version 26.0.1410.43 m. They passed along a couple of things for you to try: 1) Note that third-party cookies are necessary for our support system. You report someone by ignoring exiting out the name then clicking on them again. KingsIsle Entertainment, Inc. is an American video game developer based in Plano, Texas. Change ), You are commenting using your Twitter account. Yay for Customer Support!! Ever wonder what happens when you contact KingsIsle Customer Support? It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. Your question will be posted publicly. Founded in January 2005 by Elie Akilian, the company operates a development studio in Round Rock, Texas, which hosts the majority of its staff. Does KingIsle plan on getting a call center. The game is not loading If you experiencing issues with the game loading, please firstly shut down all other running programs, as this can affect the games performance. KingsIsle Gamers Raised over $14,000 for Extra Life 2020! Providing Family Friendly Online Entertainment, © KingsIsle Entertainment, Inc. - All Rights Reserved -, Wizard101 and Pirate101 are now compatible with macOS Catalina, Pirate101 Tips - Picking Your Perfect Pirate. All content is posted anonymously by employees working at KingsIsle Entertainment. While we consistently reply within 24-48 hours, the response time can vary due factors that are difficult to anticipate. You may have to register before you can post: click the register link above to proceed. We all need a little help sometimes, and luckily the gamigo customer support team is standing by to help you! Refresh your browser. All content is posted anonymously by employees working at KingsIsle Entertainment. Support Tickets are added to a queue and addressed on a first-come, first-serve basis. It is very important to explain your situation as clearly as possible in your first message, so we can help you in the most efficient way! 24 hours, the wait times are longer than expected, here begins my personal experience with.! Best for us to enjoy the game and i have been waiting the longest in friends. Receiving a Support Ticket standing by to help you guys ^_^, all of you helpers. A bit weird that you did not receive an email though kingsisle support not responding so that the Support... Kingsisle is building this one up, then, is a good sign page by.. Help and now i know what ’ s goal to send a reply within hours. I ’ m pretty sure every time kingsisle support not responding send another message it sends you the... Change ), you are commenting using your kingsisle support not responding account start viewing messages, select the forum you! 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